Instrument Returns Form – Service and Calibration

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To ensure a quick turnaround on your repair, it is imperative that you inform the Service Department if you have a credit account set up with us.

If you do not have a credit account, an instrument cannot be dispatched until payment has been received. You can pay by Direct Credit, Visa (4% surcharge on Visa transactions) or Cash. Please note an instrument will not be released until payment has been received.


  1. If you believe the instrument to be under warranty indicate below but please note there is a charge of NZD$65.00 for inspection unless the claim is proven valid.
  2. To confirm the service price please contact the service department and quote the type of instrument you would like serviced.
  3. Single Parameter Instruments & Pooltest 3: NZD $ 295.00

    Photometer 5000/7000 & Pooltest 25 & Photometer 7100/7500: NZD $ 445.00

    Pooltest 9: NZD $ 445.00

Warranty Repair / Annual Service

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  • Warranty Repair: *
  • Annual Service: *
  • Authorisation at Quoted Price Range


Please complete and print off this form and return with instrument.

Please note all repairs will be returned by carrier on overnight courier service to NZ destinations, with overseas deliveries calculated at the appropriate rate.

Please contact us if you do not receive your instrument within three weeks of authorising its repair.